Frequently Asked Questions
Why Wet Jacket?
Learn more about us by reading “Our Story“
Can I find you in my local bottle store?
Wet Jacket Wines are not available in any retail stores, you can find us in select restaurants around the country and we can also ship directly to your door – see here for shipping details.
Do you sell internationally?
We are not in any retail anywhere in the world but we do ship to a few countries around the world – see here for shipping details and countries.
Do you grow your grapes in the Wet Jacket Arm?
Due to the climate in the Wet Jacket Arm it is not possible to grow any grapes in fact the closest growing grapes are 150 km away in Central Otago!
How do I join your Wine Club?
Visit our Providores page to learn more.
Can we stay and have something to eat and drink?
Generally speaking we operate as a Cellar Door throughout the year but In the summer seasons we have a food truck on the weekends, we do wine by the glass, casual tastings and nibbles! Please follow this link for more information.
Do you have any vines at your Cellar Door?
All of our vineyards are located over in the Cromwell basin
How do I make a booking for the Cellar Door?
Please email email@example.com for all booking enquiries. Let us know the date you wish to book for, time and the amount of people in your crew. Please note we are unable to accommodate same
What is your parking like?
We have two carparks available, our main car park on your right as you drive in, the other is on your left and much larger. Please note do not park in front of the main building this is not a car park.
Where can I find a list of all your available wines?
Please visit “Our Wines” page to discover our available products.
Do you offer refunds?
We do not offer refunds or returns to any open bottles, if the bottle is unopened and you require a refund or return, please contact us at firstname.lastname@example.org or call on 03 441 8383.
What if my products are damaged while in transit with a freight company?
We will look after and replace any damaged products that occurr while with a freight company on their way to you.